Privacy Policy

Protecting your privacy

At Desi Grocers, we aim to deliver the best products for great value. And we want you to feel just as confident in us, knowing we keep all your personal information safe and secure. We’re committed to protecting your privacy, which is why we made this policy – to explain how we may collect and use your personal information.

Return Policy

If you wish to return any items purchased through our website, we will be happy to offer refunds or exchanges, provided the goods are in fully resalable condition. In such circumstances, before using the product, please contact our Customer Service Team at info@desigrocers.co.uk, and we will guide you through the process via email.

The return process of the product can be restricted depending on the nature and category of the product, as outlined in our cancellation policy and our Terms and Conditions.

Conditions For Return

• Please notify us about the damaged goods or defective product, in line with of our Terms and Conditions.
• Products should be returned in their original packaging along with the original price tags, labels, and invoices.
• We will refund you for any non-perishable items that are sent back within 14 days; however, we do not cover the cost of postage & packaging.
• It is advised that the return packaging should be strongly and adequately packaged so that there is no further damage to the goods in transit.
• We are unable to accept returns for perishable goods, which include frozen items.
• We are unable to accept returns for any grooming or healthcare products.

Refunds

Any refund due will be processed within 10 working days of us receiving the goods.