The return process of the product can be restricted depending on the nature and category of the product, as outlined in our cancellation policy and our terms & conditions. The following items are excluded from our returns policy: Vegetables, Frozen Items, Gift Vouchers, Beauty Products, Food Products, Food Gift Sets, and Incense Products. These products can only be returned in accordance with your legal rights.
Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us immediately through email or Phone. Please note you will be asked to provide photographic evidence of any damaged goods.
You may return other unopened goods within 3 days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable.
Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have the postage and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us, such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.
To request a refund or replacement, please contact us first by email or telephone, or live chat on our website. We will require you to return the goods, at your cost, to us for inspection. Desicart will not be liable for goods that are lost or damaged in trans; it is recommended that you obtain proof of posting.
Any uncollected packages that are returned to us, which include fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products which may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.
GUIDELINES TO CUSTOMERS TO CANCEL THE ORDER:
- Customers are entitled to a 14-day cooling-off period on all items sold by veenas.com that are not considered to be perishable or personal hygiene products as listed above. This will apply within the 14 working days (Saturday, Sunday and public holidays are not considered as working days), after they receive the parcel.
- To cancel the order, customers need not pay any charge, but will be responsible for covering the cost of returning the goods.
- You must notify us of your cancellation in writing or by calling our customer service team. Please talk to our customer care executive regarding the cancellation or the return of the product; he may suggest some alternative ways of resolving your issue. However, if you decide to proceed, we will cancel your order or accept the returned product as desired.
- You must return the goods to our contact address in their original condition at your own cost (unless we delivered the item to you in error or the item is damaged or defective), as soon as possible once you have cancelled the contract.
- We reserve the right to make a charge not exceeding our direct costs of recovering the goods, if you do not return the goods or return them at our expense.
- Please let us know once you have cancelled the order or returned any product to our warehouse the above contact details, so that we will be able to process the refund to your account. Refunds will be made within 3-5 working days after the product is received at our warehouse.
- Please note, shipping charges are non-refundable. All cancelled orders will only be refunded the full item price as on the invoice; any service charge or shipping charge applied isn’t refunded or cancelled.
TERMS & CONDITIONS TO CANCEL THE ORDER
- The customer must bear the delivery fee to send the products back to our warehouse.
- The customer is responsible for sending the products back to our warehouse.
- The customer is responsible for sending the goods back in adequate packaging for the shipment to reach us in good condition.
- Customer is wholly responsible till we get the goods into our warehouse. If any damage occurs during the return, the charges will be deducted from the refund.
CUSTOMER’S RESPONSIBILITIES:
We advise customers to open their parcel as soon as they receive it. All fresh vegetables should be stored in a refrigerator, and any frozen items should be put into a freezer upon delivery. If you are not happy with any item, please get in touch with our Customer Service Team within 24 hours of receiving the parcel by emailing or calling our customer service team.
- Please note that photo proof is needed for any quality complaints.
- Customers are required to accept the delivery.
